Utsav Shah, who leads Platform at Vanta and previously led Developer Effectiveness at Dropbox, shares the story of Dropbox’s journey with measuring developer productivity. Utsav discusses what he learned about both system and survey-based measures, his opinion on the usefulness of common Git metrics, and more.
Max Kanat-Alexander and Or Michael Berlowitz (Berlo), share how they gather both periodic and real-time feedback from developers.
30 November 2022 • 46m and 40s
Mark Côté, Director of Engineering of Developer Infrastructure at Shopify, explains an exercise the Infrastructure group went through to define their boundaries of work. He shares their areas of focus, the team’s guiding principles, how they use their developer happiness survey to decide what to prioritize, and more.
26 October 2022 • 45m and 41s
Michael Galloway (Doma and ex-Netflix) describes his process for interviewing developers to understand where his team should focus. He also explains how he thinks about the strategic value of a Platform team. Resources mentioned: Customer Interview Guide Customer Interview Questions
5 October 2022 • 43m and 14s
In this episode, Willie Yao, Head of Infrastructure at Notion and former Head of Developer Infrastructure at Airbnb, provides a unique perspective on how Developer Experience teams work in hypergrowth companies. He shares how Airbnb developed a customer-first mindset internally, what it took to get Airbnb’s leadership invested in that effort, and how he’s approaching DevEx at Notion today.
28 September 2022 • 46m and 46s
Twitter’s Developer Experience team is more mature than most. Here, Jasmine James, a Senior Engineering Manager - Developer Experience, explains how her team manages support requests, why they consider personas as part of their prioritization, and how they present the ROI of the team’s work.
13 September 2022 • 28m and 28s
In this special episode, Dr. Nicole Forsgren, author of award-winning book Accelerate and co-author of "The SPACE of Developer Productivity", talks about her work with DORA, the inspiration behind the SPACE framework, and how she's thinking about developer experience. Watch the on-demand fireside chat or read the announcement of Nicole joining DX as a strategic advisor.
1 September 2022 • 31m and 21s
Brent Strange, Director of Engineering Excellence at GoDaddy, has a unique perspective on the role of an internal enablement team because he focuses more on the people and processes instead of tooling. Here he shares his perspective on org structure, as well as the role of agile coaches and his response to some of the negative views that exist towards Agile.
24 August 2022 • 32m and 20s
Sylvestor George (Staff Software Engineer on Slack’s Internal Tools Team) led a project to move the entire development experience to remote environments, which was widely regarded as a “dramatically better experience”. Here he shares the full story of that project, including how they identified the problem, the solution they created, and how they convinced engineers to adopt the new workflow.
10 August 2022 • 37m and 21s
In this episode Abi Noda is joined by Crystal Hirschorn, who leads Platform Infrastructure, SRE, and Developer Experience at Snyk. In their conversation, Crystal shares the story behind the recently founded Developer experience group, including why they named the team Developer Experience, how she calculates the cost of the problems they solve, and how they partner with engineering teams.
4 August 2022 • 33m and 13s
Max Pugliese, formerly the Director of Developer Experience at IBM, offers a look at what it’s like to support tens of thousands of engineers. He explains why it’s important to think about the culture and processes surrounding the tooling changes a team tries to implement, how to stay close to developers, and more.
28 July 2022 • 31m and 1s
In this episode Abi speaks with Jelmer Borst, Product Manager for Picnic Technologies’ Platform group. Jelmer explains what the value is of having a PM in an internal-facing team, and shares his process for gathering feedback from developers to understand where they’re experiencing friction.
13 July 2022 • 34m and
In this interview, Mojtaba Hosseini (Director of Engineering at Zapier) talks about how to approach using metrics, pitfalls teams run into, and the common evolution teams go through as they adopt metrics.
6 July 2022 • 46m and 3s
Julio Santana from Workday shares how he thinks about the ideal scope of a Developer Experience team, getting buy-in for DX initiatives, how his team gathers feedback from developers, and more.
29 June 2022 • 39m and 26s
In this episode we’re joined by Minh Pham and Titus Stone from Ibotta’s Developer Experience team. You’ll hear their story about how the DX team came into existence, why they view a DX team as a “startup within a startup”, and their vision for what DX at Ibotta will become.
23 June 2022 • 39m and 29s
In this episode Abi Noda speaks with Ryan Atkins, Asana’s Head of Engineering Operations. They talk about the role of EngOps and when it’s needed, founding an EngOps team, how these teams work in large companies, and more.
17 June 2022 • 46m and 39s
Will Larson, the CTO at Calm, covers a wide range of topics including whether Infrastructure Engineering is chronically understaffed, the role of Eng Ops, how his opinion on the “build vs buy” question has changed, his thoughts on metrics, and more. Helpful resources: Will's Infraeng book Will's article, Infrastructure planning Will's article, How to invest in infrastructure
8 June 2022 • 40m and 33s
Joining us for this episode is Victoria Morgan-Smith, the Director of Delivery for Engineering Enablement at the Financial Times. Victoria shares some of the tradeoffs in having an autonomous, “you build it, you run it” culture. She also shares how her group equips engineering teams with metrics, best practices, and more. Follow Victoria on LinkedIn
26 May 2022 • 35m and 18s
In this episode Abi talks with Peter Seibel. Peter previously was the Director of Engineering for the Democratic National Committee, and before that led Twitter’s Engineering Effectiveness (EE) team. In this interview, Peter reflects on his experience at Twitter, sharing why it’s better to invest in EE early and his vision for how EE teams can fulfill their potential. Useful links: Follow Peter on Twitter and LinkedIn Read Peter's post about leading Engineering Effectiveness at Twitter: Let a 1,000 Flowers Bloom. Then Rip 999 of Them Out by the Roots
12 May 2022 • 38m and 20s
In this episode, Varun Achar (Director of Engineering at Razorpay) explains how the Platform org has grown from a 15-person team owning everything, to 3 separate subteams. He also shares how they think about creating a culture of productivity, and some of the tactics they’ve used for increasing service adoption. Helpful links: Connect with Varun on LinkedIn Read Varun's blog post, The Platform Engineer
4 May 2022 • 36m and 41s
In this episode, Marco Chirico shares the strategies DoorDash’s Developer Productivity group uses to prioritize their work. He also explains how the Developer Productivity group has evolved over time, and how they measure their success today. Useful links: Connect with Marco on LinkedIn Read DoorDash's Engineering blog
20 April 2022 • 22m and 29s
Liz Saling, Director of Engineering at GitHub, shares the story of how the Developer Experience group was founded and why GitHub paused features for a quarter to focus on making developer experience improvements. Helpful links: Watch Liz’s GitHub Universe talk, “Paying Down Technical Debt” Find Liz on LinkedIn or Twitter Read Liz’s blog at lizsaling.com Read GitHub’s engineering blog
13 April 2022 • 43m and 6s